Monday, September 10, 2018
Not Cool Chill
I’m off to the USA this week and knowing the financial consequences of needing medical treatment while I’m there I decided to take out some travel insurance. So I head to the Chill Insurance web site where there seems to be some reasonable deals. I start filling out my personal details and get an error message for using an apostrophe in my surname (O’Sullivan). It can only be entered without this character. Considering it’s operating in Ireland you’d imagine they’d make allowances for the very high number of apostrophied people living here. Bad form chaps I think and move on. Then I get to the payment section where I’m asked to enter my name as it appears on my credit card. My name on my credit card includes an apostrophe so naturally I include it. This too is rejected but works fine when I omit the apostrophe. Thus entering my name NOT as it appears my credit card. Chill are guilty of mortal sins against Usability and Localisation and someone should give its IT manger a good kick up the arse. Thus spake Zarathustra.